Privacy Policy

The Hunters Inn, Heddon Valley

At The Hunters Inn we are committed to protecting your personal information and complying with UK data protection laws. This policy outlines how we collect, use, and store your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Hunters Inn

Heddon Valley

Jose Lane

Parracombe

Barnstaple

EX31 4PY

enquiries@TheHuntersInnHeddonValley.co.uk

01598 763 230

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We are the data controller for the personal information you provide to us.

2. What Personal Data We Collect

We may collect and process the following types of personal information:

• Full name
• Contact details (email address, phone number, address)
• Payment details (e.g. card type – we do not store full card numbers)
• Booking details (dates, number of guests, preferences)
• Communication history
• Special requirements (e.g. dietary, accessibility, allergies)
• Vehicle registration (if parking is provided)

3. How We Collect Your Data

We collect personal data when you:

• Make a booking directly (online, by phone, or by email)
• Use a third-party booking site (e.g., Booking.com, Airbnb)
• Contact us via email, phone, or social media
• Check in or provide guest information on arrival

4. Why We Collect Your Data

We use your personal data to:

• Process and manage your reservation
• Communicate with you regarding your booking
• Provide personalised service during your stay
• Meet legal obligations (e.g. guest registration)
• Maintain financial records for tax and accounting purposes
• Ensure security and safety at the premises

5. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

• Contractual necessity: to manage your booking and stay
• Legal obligation: for tax, guest records, and insurance compliance
• Legitimate interests: to improve our services or communicate with past guests
• Consent: where you opt-in for marketing (you can withdraw consent at any time)

6. Sharing Your Data

We do not sell or trade your data. We may share it with:

• Booking platforms you use (e.g., Booking.com, Airbnb)
• Payment processors (e.g., Stripe, Square)
• HMRC or law enforcement, if required by law
• IT service providers (e.g., website hosts), under secure data agreements

7. Data Retention

We keep your personal data only as long as necessary:

• Booking and payment records: up to 7 years (legal/accounting)
• Communications: up to 2 years
• Guest registration: as required by local authorities

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to processing or request restriction
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
Email: enquiries@TheHuntersInnHeddonValley.co.uk
Phone: 01598 763 230

More information is available from the ICO at https://ico.org.uk.

9. Cookies & Website Analytics

If you visit our website, we may collect:

• Anonymous data through cookies for performance and security
• Data on how you interact with our site (e.g., pages visited)

You can control cookie settings in your browser or via our cookie banner.

10. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on our website or upon request.

Cookies Policy

The Hunters Inn, Heddon Valley

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the site to remember your actions and preferences, improving your browsing experience.

How We Use Cookies

At The Hunters Inn we use cookies to:

• Ensure the website works correctly and securely
• Remember your preferences and settings
• Analyse how visitors use our website to help improve it (using tools like Google Analytics)
• Support booking functionality

Types of Cookies We Use

Consent and Control

Under UK law (PECR), we must obtain your consent before placing cookies (except strictly necessary cookies). When you first visit our website, a cookie banner will appear allowing you to accept or manage your cookie preferences.

You can control or delete cookies through your browser settings. For instructions, visit www.allaboutcookies.org/manage-cookies.

Third-Party Cookies

We may use third-party services (such as booking platforms or analytics providers) that set cookies on our behalf. We do not control these cookies. Please review their privacy policies for more information.

Changes to This Policy

We may update this Cookies Policy to reflect changes in the law or our practices. The latest version will always be available on our website.

Contact Us

If you have questions about this policy, please contact:

The Hunters Inn

Heddon Valley

Jose Lane

Parracombe

Barnstaple

EX31 4PY
enquiries@TheHuntersInnHeddonValley.co.uk
01598 763 230
https://thehuntersinnheddonvalley.co.uk